CommentI was told that I had won this trip. It was offered to me when I signed up with Direct TV. I was smart enough to realize that I had not won, because I never entered. I knew it was a time share and was 100% okay with that. I've done one before and I know the drill. You put up with pushy sales people for a short time, but if you can deal with it you get a cheap or free vacation.
What was sold to me: 4 days/3 nts. in Orlando, FL. I was then given a beautiful spiel about how beautiful Summer Bay was and that I would enjoy this and that and all of the ammenities. I was told about the fantastic rooms. I would also get 2 adult, 2 day passes to Disney. I would get 3 days/2 nts. in Daytona Beach, 2 Free Nascar tickets or a $50 dinner card. Then came the Bahamas. I was told that I would take a roundtrip cruise to the Bahamas and stay 3 days, 2 nights at the Taino Beach Flamingo Bay and then head back to Florida to end my vacation. I was told to go to summerbayresort.com and tainobeach.com. I had just moved, so unfortunately I did not have my internet up yet. If I had, I would have googled it and it would have proven a scam immediately. I confirmed and reconfirmed and was told all I had to pay for was $248 for the 2 Disney Tickets, Port Charges for the cruise and hotel tax. I kept asking about other charges and I was told there were NO OTHER CHAR
GES!!!!
I was not told there was a 7 day cancellation period, so I took my time going to the site. When I went there, I realized I'd been had!
The catch/What I got:
There is a $15 per night fee
There is another $7 per night fee
I pay hotel taxes.
The cruise is not payed for, I pay for that which is around $180 per person.
The biggie, I don't even stay at Summer Bay. I stay at a Holiday Inn or similar hotel which is a "Summer Bay Resort" I just go to the resort for the presentation. When I mentioned that later I was told that I could pay $80 per night to upgrade.
I originally set up a payment plan for the $248. I paid $100 on the 1st date and set up for the remaining $148 to come out at a later date after I got paid. They drafted it 12 days early. I now have over $300 in overdraft fees from stupid little purchases because I did not expect the $ to come out yet.
I called and spoke to a Reservations person and she said and I quote "I hate the sales people they are so f*$#ing Ugh!" I was floored. I was told I would have to talk to Quality Assurance who was not willing to budge. Don't fall for it!
If I had this kind of money, I would have booked a vacation where I did not have to deal with a timeshare. Now that I'm out $248+$300 in overdraft fees, there will be no vacation for us this year and I'm definately not going to give Summer Bay another dime!!!
 Comments (2) |  |
| 1. Written by Summer Bay Customer Service, on 21-10-2008 19:53 I actually called back to complain about another charge issue. The girl with "Customer Service" actually said to me "I hate the f#@*ing sales guys, they are liars." When I explained to her what I was promised. It is amazing they are still in business. I will check into the BBB. |
| 2. Written by TuLien, on 21-10-2008 18:58 I'm sorry for what happen to you. I hope your story will help prevent others from falling into the same trap. This is why I am willing to throw away my package rather than waste time and money to go on a vacation with them and have them ruin my vacation. Summer Bay is a scam! Hidden fees, horrible customer services (hung up on people), distasteful hotel, unethical business practice. I honestly don't know how come they still existed? Look at the number of complaints on them. I even file a complaint to BBB and the 800.helpfla Florida Law. I hope you can take the time to do the same and together it'll make a difference. Prevent others from falling into the same trap. |
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