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1.8 Based on 14 reviews
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  • Customers like
    • I like the resort housing 1
  • Customers don't like
    • Awful 2
    • Their falsified sales pitch 1
    • Worst experience ever 1
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I really have not been disappointed until now. Not only do they want to keep my money invested, but to sell it would cost an additional 2 thousand dollars. This is not what I thought it would be. I am now in the silver program with them and not really any extras given. Each time I try to go in to see what I get, I am unable to get into the site. Anyone interested, I will sell my time shares for a thousand under what I bought them for. During my... Read more

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I book with My vacation was ok but I made the best of it. So I check in at my hotel then I went down to summer bay welcome center they tell me I not quiefied to take the tour I call bookvip cuostmer service who is a third party I didn't know that so they tell me I cant stay at the hotel only for one night which I had my family there for 3 nights so I didn't understand that I will not book with them again inconvience meet to find... Read more

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We were referred to Summer Bay by Readers Digest (NZ), who had advised us that we had 'won' a $3000 holiday (no mention of US$).. The local call in NZ was actually answered in the US by an agent for Summer Bay (unbeknown to us). We were led on with the fact that the package price was originally $3900 odd (again not quoted as US), so we would only have to pay $898.00 for which we would receive 7 days/six nights at Premium Hotel Orlando Summer Bay... Read more

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Miguel Gil clona targetas de credito y Es el manager de marketing increible

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I had just arrived me my husband and two children get to the resort was only two beds. OK so I thought they would fix it no chance. Had to pay extra to fix the situation only to find the resort charges a cleaning fee more money spent talk to the reservations department thinking they would take care of the problem instead to receive more ruddness. Worse experience ever never will we use summer bay Clermont fl. Read more

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This is a big scam.I paid for a package which included a4days3nights cruise after attending a90minutes presentation.THAT'S ALL THEY WANT YOU TO PAY AND ATTEND THEIR PRESENTATION. After which they DO NOT GIVE YOU.WHAT WAS PROMISED Instead they give you the royal run around from one number to another until you are frustrated to the point of giving up. After trying for2weeks to get what i paid for without success I called again 12-29 and Spoke with... Read more

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The resort is horrible and the customer service & experience is worst. DO NOT SPEND your money here! The resort sends you to another location out of the US on a horrific boat and cuns you into buying something overseas. Once you return and cancel within the 10 days, they remove money from your account for charges that were preciously paid. There is no way to fight it unless you have additional money laying around to fight the mess. In... Read more

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Horrible !!! Was promised hotel voluchers and recieved expired ones !! Can not get customer service to call me back Read more

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This is my families 1st stay at summer bay and most likely our last stay. The resort needs a desperate deep cleaning. Our tube had to be clean before I could bath our daughter there was mold around the jets. The carpet had so much dust and food and hair on the baseboards it was gross. We called front desk asked if someone could come spray since we had Ants in the bedroom. This is far from what they are calling luxury. I would stay far away if I... Read more

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We checked in on Thursday and friday we realize my daughter's purse was missing from the room she was in we search the entire house no purse was found then we realize her hats, and other things were missing too but, through it all no one called and apologize yet. I called them and talk to a security person who said he would call back so far nothing we have stay in places all over the us and nothing like this has ever ever happen. no one seem to... Read more

Was this review helpful? 2 1
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