On 17/03/15 my wife was informed on her computer that she had won a huge discount on a number of holidays in and around Florida. She was given a local phone number in Sydney where she spoke to a number of people who assured her of the legitimate nature of her good fortune and offering her 7D/6N at Summer Bay resort plus 3D/2N Bahamas Cruise plus 4D/3N East coast Florida accommodation plus 1 week car hire plus a bonus 5D/4N Costa Rica Holiday ALL for the total price of US$1400. When I started to look closely at this unbelievable offer I came upon this webpage and became very very concerned. I reviewed a number of horror stories from dissatisfied customers from all over the world including one from an American in 2004 who described how they had obtained a refund from these people. The most useful information was that under Florida law if the "vacation" did not have a date specified then it was considered a "vacation certificate " and as such there was a 30 day cooling off period. Acting on this advice I did the following which I commend to others in the same situation as we were.
1.Phone your credit card company and attempt to stop the payment , BLOCK your account and notify them of your intention to dispute the payment as you believe the company is fraudulent. Freezing your account is important as I will explain later.
2.Well within 30 days send to Summer Bay Resort Cancellations of 25 Towne Centre Blvd Suite C. CLERMONT FLORIDA 34714 a registered letter formally requesting a refund and noting that you have sent copies of this letter to your credit card co, the Florida Attorney General and the Florida Department of Agriculture and Consumer affairs.
3.Log on to the Florida Department of Agriculture and Consumer Affairs and print out their Complaint Form, complete it and send off with a copy of letter 1.
4. Log on to the Office of the Florida Attorney General and print out their Complaint Form , complete it and sent it off with a copy of letter 1.
In our case we were not contacted by the company despite them claiming to have done so but they did refund the US$1400 to our credit card company.
HOWEVER on 18/03/15 the day after my wife made our card payment to Summer Bay someone ( actually "firstname.lastname@example.org) attempted to remove A$15,198.79 from the fortunately now frozen credit card. Now this may be just a coincidence but I for one am very suspicious of coincidences. Hence the need to freeze the credit card.
hoping this story may help others
John and Kay . Australia.
Reason of review: Order processing issue.