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We booked a week at Summer Bay Resort by Exploria with our RCI points since we own several timeshares. Before our arrival, a concierge called us to offer an extra night in the 2 bedroom that we had reserved if we just gave our opinion on the resort. I said sure and we...
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1.0
I liked
  • Location and property
I didn't like
  • Refund policy
#1112729
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I would never stay here again. The place is dirty, tile floors are filthy, timeshare salesman Diego is an opinionated *** who needs to keep his personal beliefs to himself, and bugs in the room in the beds as well. We had management come with their team to determine if...
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2.5
#1086665
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After hearing what was on offer - sounded very good - unfortunately I could not get any information by the internet until they confirmed by me paying an $898 deposit. When I would not give them my bank card number, and I was accused of just living in fear (yes!) I...
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#1021811
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Summer Bay Resorts - Horrible, I meed HELP PLEASE

Summer Bay Resorts
#1124872
1.0
Details
I have been calling every other month, year and so on. their webite isnt availble through mysummerbay.com any more. I was promised my momey back since I was in the military. my contact info teddysantos565@gmail.com Thanks For ant assitance or knowledge
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Summer Bay Resorts Customer Care Review

Summer Bay Resorts
#970129
2.9
Details
Arrive at predetermined time and rooms are never ready. They act as though the resort is fully booked but obviously there are accommodations that were not booked but you wait hours to get into a room. Does not matter if you are a cheap paying guest or an owner. Happens every time I stay here. No advantage to ownership!
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Quality of Accommodation
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Summer Bay Resorts - Simple Review #1453826857
1/1

Other Product Review

Summer Bay Resorts
#777894
Miguel Gil clona targetas de credito y Es el manager de marketing increible
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Staff Review

Summer Bay Resorts
#646041
1.0
Details
Horrible, these are very dishonest people!!!! Scam!!!not even a very nice place !! Very small
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Customer service
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
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My sister, myself, and my niece went to Bahama Bay Resort in Orlando for 1 week. I paid for extra days and had to listen to their "talk". I was told it would be first thing in the morning so I would not have to waste my whole day, however it was scheduled 30 minutes...
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#955687
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My wife and I went to see the property in Orlando and loved what we saw. When they did the presentation and offered it to us at half what the original price was, I figured it would be a good buy especially when they told me that they had people lined up to buy more...
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2.0
I liked
  • Location and property
I didn't like
  • Refund policy
  • Ability to resell
  • Every single lie i was told
#936161
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When we originally bought our timeshare we were told how easy it would be to sell if we ever wanted to because "they always had a waiting list of consumers who want to buy." My time share is now paid off and when I tried to sell it I have found that it would cost me...
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2.3
I liked
  • I like the resort housing
I didn't like
  • Loose your money
  • For trying to resale without loosing money
#927366
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We were referred to Summer Bay by Readers Digest (NZ), who had advised us that we had 'won' a $3000 holiday (no mention of US$).. The local call in NZ was actually answered in the US by an agent for Summer Bay (unbeknown to us). We were led on with the fact that the...
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1.4
#814439
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I really have not been disappointed until now. Not only do they want to keep my money invested, but to sell it would cost an additional 2 thousand dollars. This is not what I thought it would be. I am now in the silver program with them and not really any extras given....
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3.2
I didn't like
  • For trying to resale without loosing money
#838429
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A salesman called me about an "upscale resort" just 2.3 miles away from the closest Walt Disney World Resort (WDWR) entrance, one that provides free deluxe breakfast and free 5-minute shuttle ride to WDWR every 30 minutes. He was trying to rush me to book a sale with...
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I didn't like
  • Their falsified sales pitch
#605135
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This is a big scam.I paid for a package which included a4days3nights cruise after attending a90minutes presentation.THAT'S ALL THEY WANT YOU TO PAY AND ATTEND THEIR PRESENTATION. After which they DO NOT GIVE YOU.WHAT WAS PROMISED Instead they give you the royal run...
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Anonymous
Mad Mom

I have gone through the same thing. I am disputing the charge with my credit card company and Summer Bay is sending in bogus documentation.

#760240
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