State: Florida Clear all filters (27 of 186 reviews match)
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We booked a week at Summer Bay Resort by Exploria with our RCI points since we own several timeshares. Before our arrival, a concierge called us to offer an extra night in the 2 bedroom that we had reserved if we just gave our opinion on the resort. I said sure and we...
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1.0
I liked
  • Location and property
I didn't like
  • Refund policy
#1112729
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I would never stay here again. The place is dirty, tile floors are filthy, timeshare salesman Diego is an opinionated *** who needs to keep his personal beliefs to himself, and bugs in the room in the beds as well. We had management come with their team to determine if...
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2.5
#1086665
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My wife and I went to see the property in Orlando and loved what we saw. When they did the presentation and offered it to us at half what the original price was, I figured it would be a good buy especially when they told me that they had people lined up to buy more...
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2.0
I liked
  • Location and property
I didn't like
  • Refund policy
  • Exchange policy
  • Ability to resell
#936161
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Summer Bay Resorts - Simple Review #1453826857
1/1

Other Product Review

Summer Bay Resorts
#777894
Miguel Gil clona targetas de credito y Es el manager de marketing increible
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Staff Review

Summer Bay Resorts
#646041
1.0
Details
Horrible, these are very dishonest people!!!! Scam!!!not even a very nice place !! Very small
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Customer service
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
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I really have not been disappointed until now. Not only do they want to keep my money invested, but to sell it would cost an additional 2 thousand dollars. This is not what I thought it would be. I am now in the silver program with them and not really any extras given....
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3.2
I didn't like
  • For trying to resale without loosing money
#838429
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I book with bookvip.com. My vacation was ok but I made the best of it. So I check in at my hotel then I went down to summer bay welcome center they tell me I not quiefied to take the tour I call bookvip cuostmer service who is a third party I didn't know that so they...
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2.3
I didn't like
  • Worst experience ever
  • Cancellation policy
#819069
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We were referred to Summer Bay by Readers Digest (NZ), who had advised us that we had 'won' a $3000 holiday (no mention of US$).. The local call in NZ was actually answered in the US by an agent for Summer Bay (unbeknown to us). We were led on with the fact that the...
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1.4
#814439
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I had just arrived me my husband and two children get to the resort was only two beds. OK so I thought they would fix it no chance. Had to pay extra to fix the situation only to find the resort charges a cleaning fee more money spent talk to the reservations department...
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1.0
#760918
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The resort is horrible and the customer service & experience is worst. DO NOT SPEND your money here! The resort sends you to another location out of the US on a horrific boat and cuns you into buying something overseas. Once you return and cancel within the 10...
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1.0
I didn't like
  • Falsified sales pitch
  • Awful
#711437
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This is my families 1st stay at summer bay and most likely our last stay. The resort needs a desperate deep cleaning. Our tube had to be clean before I could bath our daughter there was mold around the jets. The carpet had so much dust and food and hair on the...
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1.7
#669615
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Terrible. This is a scam. Came all the way here with my 3 daughters for vacation package and took time off work but because my husband had an emergency come up and couldn't attend ( even though I make enough money to qualify on my own) they charged us $450.00 and gave...
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1.1
Bay Lake, Florida
#646051
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