Summer Bay Resorts
Reviews and Complaints
Resolved: Scam Holiday Win!
Following on from the advice of the Sydney 'pissed consumer' (Apr 27, 2015 review), I registered letters to Summer Bay Resort, with copies to the Florida Attorney General and Consumer Affairs. You have 28 days from date of the booking to apply for your refund, under the...
It all started with Readers Digest website in New Zealand which advised Margaret that she had won a travel prize and put us through to Summer Bay Orlando without us knowing. The selling technique is very strong and intimidating. Refunds are out of the question although...
We were led on with the fact that the package price was originally $3900 odd (again not quoted as US), so we would only have to pay $898.00 for which we would receive 7 days/six nights at Premium Hotel Orlando Summer Bay Resort, 3 days/2 nights Bahamas Cruise, 4 days/3 nights East Coast Central Florida Beach, 1 week Economy rental car and 5 days/4 nights Costa Rica (Bonus). No mention was made of the extras on top of the $898, i.e. transfers, port charges and taxes for the cruise of U$199 a person; tax, insurance and other charges for the car hire, and that the bonus Costa Rica stay was extra U$250 person. The first credit card my partner used was rejected as the issuing bank had treated it as a fraudulent action, the second one was accepted.
When we received the documents via e-mail, it clearly states that the promotional holidays are only for married or co-habiting couples 25 - 75. Not once was this mentioned nor our ages asked during the 85 minute phone call. My partner is 86 so is outside this criteria! We called the resort and spoke with the billing manager, GENE PARISSON - he said this was a time share promotion and was clearly marked in the documents.
We have not found this reference anywhere in the papers we received. 30 minutes later he still adamantly refused a refund.
Preferred solution: Full refund
Have over 20,000 dollars invested and they want more
- For trying to resale without loosing money
Preferred solution: Let the company propose a solution
Ms lang
- Worst experience ever
- Cancellation policy
Preferred solution: Price reduction
Other Product Review
Summer Bay Resorts Vacation Review from Davenport, Florida
Summer Bay Resorts Vacation Review
WORST EVER
- Awful
- Falsified sales pitch
Preferred solution: Cancel my loan service
Summer Bay Resorts Voucher Review from Chicago, Illinois
Summer Bay Resorts - Summer Bay Resort Hotel Review from Longwood, Florida
A successful outcome in a dispute with Summer Bay Sales and Marketing
Items stolen from our room .
- I like the resort housing
- I did not like that they were so unconcern of our loss
Preferred solution: Let the company propose a solution
Summer Bay Resorts - Vacation Package Review from Bay Lake, Florida
Reservations is a disaster and a LIE
- Awful
- Loose your money
Preferred solution: Full refund
678-541-**** / High-pressure sales tactics + falsifying information + rude ending
- Their falsified sales pitch
Staff Review
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They are big scam.