I was on the internet looking for a vacation spot for my birthday when I came across Summer Bay Resort. I filed out the application for someone to call and give me more information about this resort after looking at the pictures of the Resort that I loved.
I received a phone call from a agent name Steve who stated they had a 5 day and 4 night vacation package for 2 people for only $150.00 in Orlando florida with a 3day and 2night package added to go anywhere else. I told him I will call him back if I wanted this deal after I speak with my spouse. He called me back the next day and I did not have my cc available so I told him I will look further into this and let him know. I received several of calls after this that I did not answer but after I thought about the price and the pictures of the resort and my timing was winding down for my vacation.
I called him back and was transfered over to his ext:7576 I spoke with another agent named Ray and he placed my order with my cc# I was so excited that I had my vacation booked and I was on my way to Orlando. They also mentioned that it was a 90min timeshare tour and I was ok with that I did the recording stating I will be staying in Summer Bay Resort for 5days and 4nights for 2 people for $150.00 and I agreed to this. It also stated I had to be living with this individual and making at least 50,000 a year between both of us and over 30 and we both are. So after purchasing this vacation on 07/23/2012 I never received another call until 08/24/2012 from a agent named Alyssa Mandel who was extremely rude with me.
She adviced me that since I waited until after the 30day no refund policy timimg I will not be able to get my money back for this vacation she stated that I lied on recording about living with my spouse and making over 50,000 a year. I argued with her that me and my spouse do live together and we just moved in our new department which we have not yet got a new ID with the correct address on it. She adviced me that do to this I will have to pay a not qualifiing fee of 200.00 more even after they already charged my card for $150.00. I told her I want to cancel this vacation and get my money back and she told me no not at all I will not get my money back.
I have to pay the $200.00 or I will lose my vacation and $150.00 I have a least with both of use on it but she still argued with me and said NO. So I Really believe I was SCAMED by this company and after further investigation I found out this is not the Resort this is a company that works for them and you will not be staying at the RESORT they booked me in a hotel called CROWN CLUB INN that I never ever even seen before or heard of.
So I know this company really needs to be shut down before they take everyone else money. I also called the actual RESORT and they have no idea that this is going on.
Review about: Summer Bay Resorts Vacation Ownership.
Monetary Loss: $350.